Returns and Refunds

You have a period of 14 days after receipt of your order to return your purchases to us for refund or exchange if they have a fault. 

To do this, you must return the new item(s) in its original packaging, intact, with all accessories, if any.

Here's how to do it: 

1. Make your return request by email, sending a photo of the defective product to rainette@rainette-shop.com 

2. Send back your parcel to RAINETTE - ATELIERS B 9 rue Louis David 93170 Bagnolet 

3. The refund or exchange of the product will be made within 10 working days of the receipt of your package

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